Frequently Asked Questions

Choose your rental dates, add the equipment you need to your cart and place the order. You need an account to check out. Your order is then confirmed once payment is received.

Select your rental period in the catalogue or on an item's page. Availability is checked live against existing rentals and scheduled maintenance, and only items that are free for the whole period can be booked.

Yes. Increase the quantity in your cart, up to the number of units available for your dates.

Yes. Add them in the notes field at checkout and we will take them into account when preparing your order.

Your equipment is held for 72 hours while we wait for your bank transfer. If no payment arrives within 72 hours of placing the order, it is cancelled automatically and the equipment released. Your order page shows the exact deadline.

Each item has a daily rate. Rental days are counted consecutively and include both the pick-up day and the return day, so a Friday-to-Sunday rental is 3 days.

Yes. Rentals of 7 days or more get a 10% discount, applied automatically in your cart.

No. Prices are shown excluding taxes. Applicable VAT is added on the invoice.

Payment is made by bank transfer. The bank details are shown at checkout once you are signed in. Your order is confirmed once we receive the payment.

We may ask for a guarantee, such as a deposit, to secure the rental. If so, we will let you know before pick-up.

Yes. Add your VAT number (NIF) to your account in your dashboard and it will be used for your rental documents.

Pick-up and return take place at our premises in Santa Maria da Feira, unless agreed otherwise. Transport is the renter's responsibility.

Each item's page lists what is included in the rental, such as batteries, chargers or cases. Anything not listed is not included.

We inspect everything on return. Any damage or missing parts are listed and charged, together with the rental cost for the time the equipment is out of service.

Contact us immediately. Do not attempt repairs yourself: all repairs must be carried out by professionals we appoint.

Yes. Once the equipment leaves our premises you are responsible for it, including loss, theft and damage beyond normal wear. We recommend having suitable insurance.

Yes. Request an extension from your order page. We review it and, if the equipment is free for the extra days, approve it and add the cost of the additional days.

You can cancel from your order page up to 36 hours before the rental starts. Cancellation fees may apply as set out in our Terms & Conditions. For later changes, contact us.

Yes. Ending a rental early counts as a cancellation during the rental: you pay the full amount up to the return date plus 50% of the remaining balance.

All your orders, their status and details are in your dashboard once you are signed in.

Use the forgot password page and we will email you a link to reset it.

Yes. You can enable two-factor authentication with an authenticator app from your dashboard.